Eric has been involved with diversity in one form, or fashion most of his life. It began with his father, who taught him how
to recognize good people by their character, and deeds, not their color. He frequently mentioned “A butt-hole comes in all colors,
avoid those people”. That lesson, and other life experiences influenced his direction as President of Diversity for American Express
Northern Region Operational Center (NROC), a 4000-seat call-center, where Eric led several projects supporting the business case for valuing
our differences'. As National Financial Services Director at U.S Cellular, he implemented customer experience policies rooted in his
diversity training, including the importance of communication-based resolutions. He has also held many volunteer roles with HFMA for a
variety of chapters, including 4 years as HFMA Certification Chair for the state of Wisconsin. Serving the South Carolina chapter, my
home chapter, is an honor.